Refund policy

Because every It's a Moment kit is made to order and includes personal-care items, we don't accept ordinary change-of-mind returns. 

Damaged in transit. If your order arrives damaged, email support@itsamoment.com with your order details and one or two photos of the damage. We'll make it right — typically by sending a replacement. 

Wrong item. If you receive the wrong item, keep it — we'll send the correct item at no charge. 

Substitutions. If a kit component becomes unavailable, we may substitute an item of comparable value and quality so your program ships on time. 

Personal-care and scented items. Opened personal-care or scented items can't be returned for hygiene reasons. 

Custom-branded orders. Custom-branded kits are final sale once production begins.

Exceptions. Policy exceptions can only be authorized by the It's a Moment team. 

Our goal is to ensure every experience with It’s a Moment is smooth, reliable, and meaningful.

Email support@itsamoment.com and we'll take a look.